Brivo Reseller Plans & Packages Project Snapshot
This project introduced a self-service platform that lets resellers manage packages and plans independently, without relying on sales or support teams. Designed for clarity and efficiency, it enables users to add, modify, and remove configurations in real time. The streamlined interface improves flexibility, reduces wait times, and puts full control directly in the hands of resellers.
Problem
Resellers had to rely on sales and support teams to adjust packages and subscription plans, creating delays and operational friction
Solution
I designed a self-service platform that enables resellers to independently add, modify, and remove plans in real time. The interface focuses on clarity, flexibility, and responsiveness, allowing users to manage configurations without external assistance. Collaborative testing and iteration ensured the flow balanced simplicity with control.
Impact
Eliminated the need for resellers to contact sales or support for routine plan changes.
Validated the final design through user testing, achieving a SEQ rating of 6.5/7 with strong user preference.
Success will be measured through increased subscriptions and reduced support requests.
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